Lead Sales and Information Assistant

The Lead Sales and Information Assistant is a critical support role for Yosemite Conservancy’s daily bookstore operations and assists the Mariposa Grove Welcome Plaza Bookstore Operations Manager in planning and creating a welcoming and meaningful experience for visitors. The Lead Sales and Information Assistant is responsible for supervising employees during day-to-day tasks, overseeing all cash operations, and maintaining proper inventory controls at two retail locations in Mariposa Grove and Wawona. The Lead Sales and Information Assistant will cover all the duties of the Bookstore Operations Manager when needed.

Who We Are
We’re passionate about Yosemite — and about helping all people connect with, learn about, and take care of the park. As a member of the Conservancy team, you’ll be making a difference for Yosemite every day. We work together to provide enriching visitor programs and services, and to support projects that protect wildlife, restore trails and habitat, advance scientific research, inspire visitors, and much more.

What You’ll Do 
The Lead Sales and Information Assistant reports to the Yosemite Valley Bookstore Operations Manager and is responsible for the following:

Leads:

Cash operations

• Oversees all cash handling operations.
• Ensures safe transaction procedures are being followed.
• Maintains adequate change denominations and prepares change requests.

Inventory Management

• Ensures inventory control procedures are being followed.
• Coordinates receiving inventory deliveries at Yosemite Valley retail stores.
• Coordinates regular inventory cycle counts and reports discrepancies.
• Monitors inventory levels and suggests adjustments to on-hand quantities when needed.

Supports:

Sales

• Maintains and provides first-level support for location’s hardware, accessory tools, software, and network.
• Performs front-line sales duties as staffing and visitation volume requires.
• Sets the example for methods and standards of greeting, listening, interacting, and selling products and services to visitors.

Employee Engagement

• Assists with weekly staff meetings
• Assist with training new employees.
• Provides first-level support for employees.

Partnerships and Education

• Creates and maintains positive relationships with NPS partners.

• Stays informed of current scientific research, Yosemite Conservancy funded projects and programs, and interpretive goals in Yosemite National Park and creatively incorporates them into the retail experience.

• Innovates fresh ways to share the interpretive story of Yosemite via products and publications.

Who You Are / Keys to Success (the must-haves)
To be successful in this job, you will excel in these areas:

Hard skills:

• Demonstrated experience in a leadership role.

• Comfort in facilitating dialog and managing employee team building and performance.

• Excellent written and verbal communication skills

• Ability to troubleshoot technical systems.

• Strong analytical skills and the ability to create and analyze reports, spreadsheets, and sales statistics.

• Strong working knowledge of Yosemite National Park.

Soft skills:

• Creative thinker and open-minded problem solver with a calm and flexible demeanor.

• Excellent communication and relationship skills with a variety of internal and external stakeholders.

• Sense of humor and ability to keep perspective when stressful situations arise.

• Highly independent, self-starter who displays initiative in taking on new projects.

• Committed to continual learning and teaching, to the Conservancy mission, and to advancing a culture of inclusion in the organization and in Yosemite.

• Able to prioritize and act quickly and thoughtfully on the myriad of logistical challenges that are endemic to working in Yosemite National Park.

The following are plusses, but not requirements:

• Experience in merchandising and product display.

• Experience working in a not-for-profit education-oriented retail environment.

• Background in educational programming.

• At least two years of related experience.

Working Conditions

• Primarily performs work indoors with the ability to stand and walk for up to 8 hours per day.

• Computer-based, with regular meetings (in person, or via video or phone).

• 40 hours a week schedule that will include Saturday and Sunday shifts.

• Meetings, field observations, and general relationship-building with park-based staff, colleagues, and partners may involve weekend and evening hours and travel on uneven ground.

• Potential to lift, carry or otherwise move objects weighing up to 30 pounds.

What Else You Should Know

We value diversity among our staff just as we value it among park visitors. As such, Yosemite Conservancy is an equal opportunity employer, and we encourage people of all backgrounds to apply to join our team.

The position is full-time and based in Yosemite National Park Mariposa Grove Welcome Plaza. Housing availability subject to availability. This position is subject to furlough in the winter season.

The compensation for this position ranges from $19-$20/hour, depending on experience.

We also offer excellent benefits, including:

• 11 annual holidays and 2 floating personal days

• 100% paid premiums for employee health insurance

• Vision and Dental insurance

• Basic life insurance

• Vacation and Sick leave

• 401(k) retirement program (following one year of employment)

• Annual National Parks pass